TechCare

The ultimate all-in-one service portfolio for eVTOLs

Eve is at the forefront of the urban air mobility revolution, reimagining the future of transportation with our eVTOL, an innovative electric vertical take-off and landing aircraft. As we embrace this new era, its practical implementation requires a comprehensive and intelligent ecosystem to support every aspect of eVTOL operations. This is where Eve TechCare comes in.

Eve TechCare is a fully integrated portfolio of services and customer support solutions for eVTOLs. Backed by Embraer's 55 years of aerospace industry expertise, we provide a unique way of serving our customers with a global footprint and local presence.

Our dedicated services ensure your fleet operates at peak performance and efficiency. With an experienced and responsible team available 24/7, a global network, and maximum integration among solutions, Eve TechCare offers peace of mind covering every aspect of your fleet. Our comprehensive portfolio, with full manufacturer support, ensures you have everything you need to keep your eVTOLs flying smoothly.

Entry Into Service Team

Exceptional on-site support to guarantee smooth Entry Into Service

Our dedicated experts will assist you right from your first flight, offering ongoing training for personnel and faster coordination and problem-solving. They work to accelerate operational maturity and deliver peace of mind.

Operations

We provide direct support to your Flight Ops team, for efficient and safe aircraft handling and operations.

Maintenance

Our team gives hands-on support during an initial maintenance period to guarantee airworthiness.

Technical Support

We work with you to increase aircraft availability and efficiency through dedicated support and standard data exchanges with Eve.

TRAINING SERVICES

A comprehensive pilot and maintenance training system

Our comprehensive worldwide training center footprint ensures accessibility for all customers. The centers feature the latest technology and are staffed by aviation experts who provide an unparalleled training experience for pilots and mechanics.

Pilot Training

We offer a complete and efficient training solution, combining ground classes and high-fidelity training devices so that pilots acquire and develop the right skills and mindset. We employ a combination of practical experience, technology tools, and high-fidelity training devices to advance safe and efficient operations.

Maintenance Training

Our structured program covering all system behavior and associated troubleshooting procedures focuses on reducing aircraft downtime for smooth operation and faster turnaround time.

Ground Handling Training

We provide instructions on how to better perform tasks and services for an aircraft on the ground. Ground handling training can increase the efficiency of activities such as battery charging and aircraft loading and unloading, thereby improving turnaround times.

Flight Ops Solutions

Outstanding solutions, including operational manuals and software, pilot services and consultancy

Eve’s Flight Operations division is a multidisciplinary team of highly experienced pilots and flight operations engineers. They offer products and services that include a comprehensive package of continuously updated operating manuals, exclusive performance software, and tailored consultancy to increase operational performance.

Flight Operations & Crew Services

Our Flight Ops engineers and pilots provide a wide range of services, including Flight Operations manuals and software support, continuous remote assistance, supervised Entry Into Service activities, flight data monitoring and analysis, and performance optimization consultancy.

The highly experienced pilots in our Flight Ops organization are always at the ready. Whether you need assistance with the demands of day-to-day operations, our team is here to support you.

Technical Solutions

Enhancing fleet management for optimal performance

Safety, efficiency and customer care are the cornerstones of Eve TechCare. We offer a wide range of technical solutions, including a 24/7 Customer Care Center, the expertise of Eve's engineering team and an innovative Aircraft Health Monitoring System to increase fleet availability and optimize operational costs.

Aircraft Health Monitoring

Continuously tracking the health of aircraft systems lets you better predict maintenance actions. Through advanced alerts and regular reports, you can identify and anticipate faults and prevent operational disruptions or unnecessary and unplanned maintenance events.

Customer Care Center

Our TechCare specialists provide a dedicated 24/7 technical support from our global Customer Care Center. They offer timely answers for all technical requests, including AOG response and tailored services for customers, Service Centers and Eve Field Teams.

Technical Publications

Our digital tech pubs give you fast mobile access to procedures and manuals in a smart and flexible way. They’re continuously updated, so you always get the most accurate technical information you need. Anywhere, anytime.

Fleet Reliability Management

We manage fleet reliability by analyzing operational and maintenance data to improve fleet availability, reduce unplanned downtime and lower operating costs.

Modifications and Software Updates

Modifications and updates ensure your aircraft is continuously optimized and compliant with the latest regulatory standards.

Regular Technical Recommendations

We send you updated technical information and recommendations based on your fleet data to ensure high availability levels and keep it flying at its best.

Materials & Battery Solutions

The most comprehensive approach for the eVTOL ecosystem

Our inventory and logistics solutions facilitate parts repairs and replacements and offer the best solutions for battery handling. Our systems connect operators, manufacturers, service centers and suppliers.

Material Support Network

Our global network ensures the availability of essential parts and timely delivery to keep your eVTOLs operational.

Spare Parts & Repair Management

We provide efficient management of spare parts inventory and repair processes to reduce downtime and maintain operational continuity.

Component Repair Network

EveTechCare’s reliable network of facilities ensures quick turnaround times (TAT) and high-quality repairs for essential components.

Battery Management

We employ Best ESG Practices for the entire battery lifecycle. Our management services for operators and MROs cover logistics replacements, second life, and recycling.

Exchange Program

Our quick and cost-effective exchange program for critical components ensures timely replacement and parts availability for long-term contracts and spot requests.

AOG Desk

Our dedicated team supports AOG events with 24/7 global service to expedite the fast delivery of parts.

Parts Solutions

We offer a comprehensive material services portfolio, with quick access to spare parts and components, guaranteed with our global footprint.

MRO Services

One-stop shop for maintaining airworthiness

Eve TechCare offers MRO services through a network dedicated to maintaining eVTOLs airworthiness, ensuring compliance with regulatory requirements while maximizing operational lifespan. As a service provider, we’re always available and close by. We function as a one-stop shop offering highly trained technicians and materials to provide the best quality of service.

Our integrated operations and services cater to the needs of the eVTOL community. We have predictability tools to support slots and workforce management in addition to material and tooling for better transparency and efficiency in maintenance, shorter downtime, and greater aircraft availability.

Line /
Base Maintenance

We provide complete support for scheduled and unscheduled maintenance, routine checks, servicing and troubleshooting.

Unscheduled and
Out-Of-Base Maintenance

Our mobile rescue services are ready to support your operation with a dedicated and highly qualified technical team.

Overnight
Services

We perform on-demand light maintenance tasks and checks of your eVTOL fleet overnight to maximize aircraft availability.

Ground Handling
Solutions

We provide essential ground handling services such as charging, marshalling, and towing for eVTOL operations at airports and vertiports.

Maintenance Technical
Management

We plan, organize, and control the upkeep of your fleet and its related activities to reduce unplanned tasks, optimize maintenance costs and improve life cycles.

Maintenance Program
Customization

Our consultancy services can help you rearrange and package maintenance tasks according to your operational profile and the scope of your resources to optimize fleet availability.

Digital Solutions

Connecting the Urban Air Mobility ecosystem

Eve TechCare seamlessly integrates its services within the Urban Air Mobility network, offering our customers a peace of mind solution. Our tools help coordinate and direct operations more efficiently. Eve ensures that both operators and service providers can focus on their core businesses.

Our digital systems collect all the critical data to ensure maximum integration, continuous performance improvements, and enhanced fleet operations decision-making.

Optimizing Operations

Our data insights help your operation by delivering continuous cost optimization and improving performance.

Empowering Decision Making

Our high-technology tools empower you to make more accurate, sustainable and lower-risk decisions.

Data Driven

All of Eve’s Urban Air Mobility products, services and solutions, and data are organized, integrated and automated.

Digital Platform

Eve TechCare’s data-driven, all-inclusive digital platform, is user-friendly and designed to provide smooth, safe, and reliable operations. Our digital solutions are available anywhere, whenever you need them, to keep you flying.